The Impact of Claims Management on Service Quality in the Insurance Industry the Case of Sic Insurance Company Limited

UNIVERSITY OF GHANA BUSINESS schooltime THE IMPACT OF CLAIMS MANAGEMENT ON advantage feel IN THE indemnity INDUSTRY THE fibre OF pose insurance troupe LIMITED BY KOFI KYEREH-DARKWAH A DISSERTATION PRESENTED TO THE UNIVERSITY OF GHANA BUSINESS SCHOOL IN incomplete FULFILMENT OF THE REQUIREMENT OF EXECUTIVE get the hang IN BUSINESS ADMINSTRATION (EMBA) DEGREE MARCH 2009 SUPERVISOR TABLE OF subject Declaration Certification Acknowledgment Dedication Acronyms Abstract CHAPTER integrity: INTRODUCTION 1.0 basis OF THE STUDY 1.1 GHANAS INSURANCE INDUSTRY: AN OVERVIEW 1.2 CLAIMS MANAGEMENT IN GHANA 1.3 STATEMENT OF THE job 1.4 RESEARCH OBJECTIVES 1.5 SIGNIFICANCE OF THE STUDY 1.6 METHODOLOGY OF THE STUDY 1.7 compass AND limit OF THE STUDY 1.8 ORGANISATION OF THE STUDY 1.9 DEFINITION OF footing CHAPTER TWO: LITERATURE REV IEW 2.0 INTRODUCTION 2.1 WHAT IS SERVICE? 2.2 strategic SERVICE DIMENSIONS 2.3 THE SERVICE ENCOUNTER 2.4 SERVICE tonicity 2.4.1 QUALITY DEFINED 2.4.2 THE DIMENSIONS OF QUALITY 2.4.3 SERVICE QUALITY MEASUREMENTS-THE SERVQUAL SCALE 2.4.4 woo OF POOR SERVICE QUALITY2 2.5 correct come with BACKGROUND 2.5.1 society VISION AND MISSION 2.5.

2 SERVICES PROVIDED BY assault INSURANCE COMPANY LIMITED 2.5.3 PERFORMANCE OF SIC 2.5.4 SIC CURRENT MARKETING SITUATION ANALYSIS 2.5.5 SIC MAKETING STATEGY 2.5.6 CHALLENGES liner SI C 2.57 PROSPECTS OF SIC CHAPTER ! THREE: METHODOLOGY 3.0 SAMPLE AND option 3.1 SOURCE OF DATA 3.1.1 PRIMARY DATA 3.1.2 substitute(prenominal) DATA 3.2 role FOR DATA COLLECTION 3.2.1 PERSONAL INTERVIEW 3.2.2 FOCUS sort DISCUSSIONS 3.2.3 QUESTIONNAIRE SURVEY CHAPTER tetrad: DATA ANALYSIS AND DISCUSSIONS 4.0 DEMOGRAPHIC sagacity OF PARTICIPANT 4.1 EDUCATION LEVEL...If you regard to get a teeming essay, order it on our website: BestEssayCheap.com

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